Maintain our 99.5 on time performance on group level.
Reduce the number of claims per parcel with 10%
Improve our customer and receiver satisfaction
Improve employee competence. Both in terms of upgrading the competence of our
current staff (by providing job function specific training) and making sure that
new hires get the correct on-the-job training (by providing job-specific structures for
onboarding new employees.
Improve scanning percentage.
The global environmental goal for 2019 is to reduce our CO2 emission with 3%.