We have created an infrastructure of a unique network in the Nordic region and the Baltics of smaller depots with spare parts, which enable 24/7 delivery within one, two or four hours. We call these depots FSLs, Field Stock Locations.
In our 29 FSLs - distributed throughout the Nordic region and the Baltics - we guarantee a pick-up time from the time of ordering of less than 15 minutes during regular office hours and of less than one hour in the evening and on weekends.
It is up to the technicians themselves whether they wish to pick up the spare part or whether we are to provide courier delivery. We deliver to all desired locations, e.g. to the customer or at the place where servicing is already being undertaken.
All orders and deliveries, package labels, pick-ups, and everything else are handled in the customer's own IT system to ensure maximum transparency and flexibility.
We also have warehouses in Oslo, Copenhagen, Jönköping and Stockholm where spare parts are picked up and readied for in-night distribution later in the day. They are called RDCs, Regional Distribution Centres and they can be an efficient solution for customers who want to maintain only one warehouse in the Nordic region.