DANX obtained the ISO 9001:2015 certification in December 2018.
DANX is working with the following six quality goals to continuously improve our quality. The six goals are:
- Maintain our 99% plus on time performance on group level.
- Reduce the number of claims per parcel with 5% compared to level 2022.
- Improve our customer and receiver satisfaction through NPS (performed quarterly / yearly).
- Improve employee engagement (as measured through our half-yearly Engagement Survey) on a Group level on specific items as defined by Senior Management Team.
- Reach the goal of scanning percentage of 94%.
- Our goal is to improve employee competence by using education-programs within DANX Academy.